Office Administrator

About Us

Sam Outdoor Living designs and builds quality outdoor living spaces - patios, pergolas, verandahs and carports - for homeowners who want to get more out of their backyard. We're a growing business with a reputation for reliable work and clear communication, and we're looking for an organised, personable Office Administrator to be the first point of contact for our customers.

The Role

You'll be the hub of our day-to-day communications. Customers reach us by phone, email, text and social media, and you'll make sure every enquiry gets a prompt, professional response and is tracked through to completion in our CRM. 

This is a hybrid role. Much of the work can be done remotely, with some time at our Sunshine office as needed for team catch-ups, paperwork and supporting the on-site crew. Because customers message us across platforms at all hours, this role suits someone comfortable keeping an eye on social media and text enquiries outside of a strict 9-to-5 rhythm.

What You'll Be Doing

• Answering and returning phone calls in a friendly, professional manner

• Monitoring and responding to enquiries via SMS, Facebook, Instagram and other social channels

• Managing the shared inbox and replying to customer and supplier emails

• Logging leads, quotes and jobs in our CRM and keeping records up to date

• Scheduling site visits and following up on quotes

• Preparing basic documents, spreadsheets and job paperwork

• General administrative support to the owner and install team

What We're Looking For

• Fluent spoken and written English with a confident, polite phone manner

• Experience using a CRM (or the ability to pick one up quickly)

• Working knowledge of spreadsheets and word processing (Google Workspace or Microsoft 365)

• Comfortable managing social media inboxes and direct messages

• Well organised, self-motivated and able to work independently when remote

• Ability to speak Vietnamese is a strong advantage

• Reliable internet connection and a suitable home working setup

Nice to have: previous experience in a trades, construction or home improvement business; familiarity with quoting or invoicing software; experience with Meta Business Suite.

What We Offer

• $60,000 – $65,000 per year plus superannuation, depending on experience

• Hybrid working arrangement with flexibility around when and where you work

• Company mobile phone provided

• A small, supportive team where your work is noticed and valued

• Genuine opportunity to grow with the business as it expands

Applicants must have the right to work in Australia.